Refund policy

Returns & Refunds Policy

All Tuk South products are made to order through print-on-demand production. Because each item is manufactured specifically for your order, we are unable to offer returns or exchanges for change of mind, incorrect size selection, or general dissatisfaction. Returned made-to-order items cannot be resold and are typically discarded, so please review our sizing guide and product details carefully before purchasing.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or materially different from what was ordered, please contact us at tuksouthcrew@gmail.com within 7 days of delivery with your order number and photographic evidence of the issue. We will arrange a replacement or full refund at no cost to you. This does not affect your other statutory rights.

EU & EEA Customers — Statutory Right of Withdrawal

If you are a consumer resident in the European Union or European Economic Area, you are entitled to a 14-day right of withdrawal under EU Consumer Rights Directive 2011/83/EU. You may cancel your order without giving a reason within 14 days of receiving your goods, and must then return the item within a further 14 days of notifying us of your decision to withdraw.

To exercise this right, contact us at tuksouthcrew@gmail.com quoting your order number within the applicable period. Items must be returned unused, unworn, and in their original condition. You are responsible for the cost of return shipping unless the item is faulty. Refunds will be processed within 14 days of our receiving the returned item, via your original payment method.

This right does not apply to goods made to your specifications or clearly personalized, in accordance with Article 16(c) of the Directive.

Questions

For any returns, refunds, or order issues, contact us at tuksouthcrew@gmail.com and we’ll get back to you as soon as possible.